Policies

Cancellations and rescheduling: Please give at least 24 hours’ notice to cancel or move an appointment. Late changes may result in a fee or loss of your deposit.

Deposits and payment: A deposit may be required to secure your appointment. Your remaining balance is due at the appointment. Deposits are applied to your service and are non-refundable unless Lash Loft cancels the appointment.

Late arrivals: Please arrive on time. Arriving late may shorten your service so the next client is not delayed, and the full service price may still apply.

No-shows: Missing an appointment without notice may result in a fee and may require full payment before future bookings.

Refunds: Services are non-refundable once completed. If you have a concern, please contact Lash Loft within 48 hours so we can discuss a suitable adjustment.

Aftercare and safety: Please follow the aftercare guidance provided after your appointment. Tell your lash artist about allergies, sensitivities, eye conditions, or recent eye treatments before your service. Lash Loft may refuse or adapt a service when it is not safe to proceed.